Shipping & Returns Policy

Effective From 2025

At THE ANZO EQUIPMENT AND SPARE PARTS, we aim to provide a smooth and reliable shopping experience. Please review our shipping and return guidelines to better understand how we handle orders and support your satisfaction.

Shipping Policy

• Order Processing: Orders are typically processed within 1–3 business days (Mon–Sat). You’ll receive an order confirmation and tracking information once your shipment is dispatched.

• Shipping Coverage: We deliver across India via trusted courier partners. For specialized equipment or bulk orders, our team may contact you for delivery coordination.

• Delivery Time: Estimated delivery time is 4–10 business days, depending on your location and the type of product ordered.

• Shipping Charges: Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

• Special Handling: Larger garage equipment may require special delivery arrangements. We will keep you informed throughout the process.

Return & Replacement Guidelines

We take great pride in the quality and reliability of our products. Every item is carefully inspected before dispatch. However, if an issue arises, we’re here to help within a structured process:

• Eligibility Window: Requests for return, replacement, or support must be raised within 3 days of delivery.

• Conditions for Acceptance: Items must be unused, in original packaging, and in the same condition as received. Proof of purchase and photographic evidence may be required.

• Non-Returnable Items: Due to the technical nature of some products, certain items (including electrical components and special-order parts) may not be eligible for return.

• Approval Process: All return or replacement requests are subject to inspection and approval by our support team.

• Return Shipping: If approved, customers may be responsible for the cost of return shipping unless the item was damaged or incorrect.

Need Help?

For assistance with an order, shipping update, or to report a product issue, our customer care team is just a message away. Reach out to us at:

📞 +91 9220503343
✉️ theanzoequipment@gmail.com
🌐 https://theanzo.in

We’re committed to supporting our customers with transparency, efficiency, and reliable service every step of the way.